We are so sorry if you haven't received your order yet, we've been experiencing some delays but all book orders and letters have been dispatched and should be with you soon!
Unfortunately, our Banjo soft toys will not be delivered to us in time for us to get them to you before Christmas. We are terribly disappointed to report this unforeseen delay: we in fact placed our stock order back in July but various hold-ups both internationally and in the UK have meant that we are now in this difficult position. We have been told that we can now expect our toys in January and look forward to shipping them to you as soon as possible.
We understand this may be disappointing, if you would like to cancel your toy order please email firstname.lastname@example.org.