Banjo’s letters are scheduled on a 2-year loop, which children join at different times. In order to complete the map, your child would need to remain with Banjo for the duration of 24 letters (including the starter Ocean pack), for example:
- if you sign up for a 1 monthly subscription this would have to auto-renew 24 times to complete the map
- if you sign up for a 3-month subscription this would have to auto-renew 8 times to complete the map
- if you sign up for a 6-month subscription this would have to auto-renew 4 times to complete the map
- if you sign up for a 12-month subscription this would have to be renewed one more time to complete the map - Please note: the 12-month subscription is a gift and doesn't auto-renew, if you'd like to receive letters for another year, you need to get in touch with our CS team and they'd be able to make sure you are signed up for another year and that you won't receive the starter pack again. If you purchase this again, you'll automatically receive the starter pack again.
If you decide to change reading levels midway through (ie. you are on Mini Explorers 4-6 but would like to receive Globetrotters 7-9), just get in touch with our friendly CS team at email@example.com and they can update this for you!
If you decide to pause/cancel your subscription midway through, upon restarting you won't be able to restart from where you left off. Banjo is in a different country each month and you will re-join at the location he is currently visiting (see here). Unfortunately, we are not able to post individual letters at this time, so if you miss a country, you may need until it comes around again. Having said this, our Customer Service team might be able to help with one-off requests, so please get in touch with them at firstname.lastname@example.org.